Golden Heart Achievements:
January 2025 – First CFSS-certified Agency in Crow Wing County
Golden Heart became the first agency in Crow Wing County to receive CFSS (Community First Services & Supports) certification ahead of the deadline. This milestone reflects our dedication to leadership, compliance, and delivering high-quality support services in our community. Achieving CFSS certification enabled us to expand our service options, improve flexibility, and serve more individuals with dignity and choice.
September 2025 – Nominated as #1 Elder Care Services
The Brainerd community recognized us as First Place in Best Elder Care Services.
this award means so much because it truly reflects how our community sees us, as a trusted, compassionate, and reliable source of care for their loved ones. We are honored to know that families throughout Minnesota look to Golden Heart first when it comes to personal care services, and we share this recognition with our dedicated staff who make it possible every day.
October 2025 – HER Magazine Women in Business Feature
A Legacy of Women Leading with Heart
In October 2025, HER Magazine featured Golden Heart Home Health Services, LLC in their Women in Business edition. The article celebrated the extraordinary women whose leadership has shaped Golden Heart’s mission and impact in the Brainerd Lakes Area.
It began with DeLyte Specht, who founded Golden Heart Home Care, Inc. and laid the foundation of compassion and service that continues to guide us today. Sue Grattan built upon that foundation when she later established Golden Heart Home Health Services, LLC. For more than three decades, Sue led with vision, strength, and a true “heart of gold,” growing Golden Heart into a trusted name in care.
In January 2025, Missy Hines stepped into ownership, carrying forward the mission she had supported closely for years. With determination and integrity, Missy is guiding Golden Heart into its next chapter while ensuring the values of compassion and quality remain at the heart of everything we do.
That mission now continues to grow with Hailey Grattan, serving as Director of Operations. Hailey oversees day-to-day operations, supporting clients and staff alike while bringing new energy and perspective to Golden Heart’s leadership team.
The article also honored the dedicated staff who work together like family, ensuring clients receive the best possible care. This recognition came in the same year Golden Heart was voted #1 Elder Care Service in the Brainerd Dispatch’s Best of the Best Awards, a true reflection of the lives touched, families served, and the women and staff who have poured their hearts into Golden Heart for decades.
November 2025 – BBB Accreditation
Golden Heart Home Health Services, LLC earned BBB Accreditation in November 2025, an achievement that reflects our ongoing commitment to ethical care, accountability, and doing right by those we serve.
2026 Spring issue of HER Voice:
Leading Home Care with Integrity and Heart
In Spring 2026, Her Voice Magazine featured Golden Heart Home Health Services, LLC. The feature highlighted the strength of women-led leadership and the compassion and integrity that continue to define Golden Heart’s impact in the Brainerd Lakes Area.
Golden Heart Home Health Services, LLC is a locally owned, women-led home care agency serving the Brainerd Lakes Area and communities across Minnesota. With more than 35 years of combined experience in home care, Golden Heart is built on strong family leadership and a deep respect for the people we serve. From the beginning, the organization has been guided by the belief that care should always be personal, ethical, and rooted in compassion.
Led by Missy Hines, Owner, and Hailey Grattan, Director, Golden Heart is shaped by hands-on leadership and a shared commitment to standing beside families, caregivers, and staff through every season. Missy and Hailey remain closely involved in day-to-day operations, listening, advocating, and ensuring that every decision reflects the dignity and trust placed in the organization.
Locally recognized in our community as Best Elder Care, Golden Heart is honored to support more than 350 clients across Minnesota alongside 240 dedicated caregivers who bring patience, kindness, and heart into homes each day. The agency is also BBB Accredited, reflecting a continued commitment to transparency, accountability, and ethical care.
It is the trust of our clients and families, the dedication of our caregivers, and the steady support of our office team that allow Golden Heart to continue growing while staying grounded in what matters most: care, integrity, and community.
